Find answers to common questions about orders, shipping, returns, and more.
Standard shipping takes 3-5 business days for major cities in Java and 5-7 business days for other areas. Express shipping (1-2 business days) is available for select locations.
Yes! We offer free standard shipping for all orders over Rp 500,000. Orders below this amount have a flat shipping rate of Rp 25,000.
Absolutely! Once your order is shipped, you will receive an email with a tracking number. You can also track your order in your account dashboard.
Currently, we only ship within Indonesia. We are working on expanding to international shipping in the near future.
We accept returns within 14 days of delivery for unworn items in original packaging. Items must have all tags attached and be in resalable condition.
Contact our customer service team within 14 days of delivery. We'll arrange a pickup and send your new size once the original item is received and inspected.
If the return is due to a defect or our error, we cover the shipping cost. For size exchanges or change of mind, shipping costs are the customer's responsibility.
Yes, 100%! We only source from official distributors and authorized retailers. Every product comes with proof of authenticity and brand warranty.
Yes, all products are shipped in their original brand packaging with all accessories, tags, and documentation included.
Contact us immediately with photos of the defect. We will arrange a free return and send you a replacement or full refund.
We accept bank transfers (BCA, Mandiri, BNI, BRI), credit/debit cards, GoPay, OVO, DANA, and ShopeePay.
Absolutely. We use industry-standard SSL encryption and never store your full card details on our servers.
Yes! We offer 0% installment plans for 3, 6, and 12 months on select credit cards for purchases over Rp 1,000,000.